About me

Maria Kuznitsyna

I’m glad to see you here :)

My name is Maria and this is my website. Probably, you would want to know more about me? So here is the story:

  • I am an IT specialist with a BA degree in International Business Administration — best of both worlds :)

  • I specialize in getting things done while making everyone happy — either by myself ( as an IT Service Management system engineer) or by managing others (as an IT project manager)

  • I do have previous practical experience in NGOs, start-ups, and established companies — quite flexible

  • I have many proven technical and soft skills — take a look at my project portfolio!

  • Russian

    Native

  • English

    Fluent

  • Hebrew

    Fluent

  • German

    Intermediate

Current position:

IT Service Management consultant

  • Migdal Group (employed through Matrix)

    • Developed and maintained BMC Remedy IT Service Management (ITSM) solutions

    • Led development of more than 40 new services in a year

    • Customised BMC Remedy applications (Smart IT, DWP, DWPA Catalog) to meet specific organisational needs

  • BMC Remedy Helix (DWP, DWPA, MidTier, SmartIT, Developer Studio, Smart Reporting) | Atrium Integrator (Pentaho)

Scope of work

End-to-end development

The full process of service creation: starting from characterisation of the process to “going-live” stage. Developing strategies and roadmaps for implementing service management best practices, frameworks (e.g., ITIL, COBIT), and tools.

System/process optimization

Conducting audits and assessments to ensure compliance with industry standards and regulations. Assessing current service management practices and identifying areas for improvement.

Consulting and workshops

Providing guidance, training and workshops to educate client teams on ITSM principles, processes, and tools. Implementation of new service managemet tools.

Previous work experience

Purrweb

Web and Mobile MVP Development Agency For Startups

www.purrweb.com

Skills:

Cross-functional team management | Marketing | Project Management (Agile, Waterfall) | Stakeholder management

IT Project Manager (2021)

  • Managed and led end-to-end design and development projects (Branding Books, Mobile Apps, Web Platforms, Websites) with a delivery rate of 8 projects per 6 month 

  • Simultaneously managed multiple cross-functional teams for each project

  • Mentored and guided 3 project management interns, two of whom successfully accomplished their internship and stayed in the company 

AIESEC

Non-governmental and not-for-profit organization

aiesec.org

Skills:

Marketing | Project Management (Agile, Waterfall) | Stakeholder management

Assistant Project Manager (2020)

  • Analysed, planned, and evaluated new project ideas by conducting market research and surveys

  • Collaborated with top Viennese universities while conducting surveys and created networking for future projects

Marketing Team Member (2020)

  • Initiated and participated in offline marketing campaigns on university campuses

  • Created social media marketing campaigns for AIESEC internship programs